Shipping policy

Tapzi — Shipping & Processing Policy

At Tapzi, we are committed to ensuring that your orders are processed and delivered as efficiently as possible. Please review our shipping guidelines below.

Processing & Shipping Times

All orders are processed within 24–48 hours, excluding weekends and public holidays.
Estimated delivery time is 8–11 business days, depending on your location and courier services.
Delivery timeframes are estimates and may vary depending on your location and circumstances beyond our control.

Delays & Unforeseen Circumstances

While we strive to meet our estimated shipping timeframes, delays may occur due to:

High order volumes
Courier or shipping carrier delays
Public holidays
Severe weather conditions or strikes
Other unforeseen circumstances affecting delivery services

We will make reasonable efforts to assist if your order is delayed. If your order takes longer than expected, please contact us so that we can help investigate the delay.

Lost or Missing Packages

If your order appears to be lost, has not arrived within the expected delivery timeframe, or is marked as delivered but you have not received it, please contact us so that we can investigate the matter with the courier.

Please ensure that your delivery address and contact details are correct when placing your order.

Tapzi will handle delivery issues in accordance with applicable South African consumer-protection laws.