Terms of service

Tapzi — Terms of Service

Effective Date: 18 October 2026

Welcome to Tapzi. These Terms of Service govern your access to and use of our website at https://tapzi.co.za/ and any purchases made through our online store.

In these terms, “Tapzi”, “we”, “us” and “our” refer to the operator of the Tapzi online store. “You” and “your” refer to visitors and customers using our website.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. General Terms

These Terms of Service apply to your use of our website and the purchase of products from Tapzi.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation of the website.

We reserve the right to update these terms from time to time. Updates will be published on this page with a revised effective date. Changes will not remove rights that customers have already acquired under applicable law.

2. Products and Descriptions

Tapzi aims to provide accurate product descriptions, photographs, specifications and pricing.

Product images are provided for illustrative purposes. Minor differences in colour, appearance or presentation may occur due to screen settings, manufacturing variations or packaging.

Our products, including NFC and QR review cards and related accessories, are intended to make it easier for customers to access a business's online review page or other designated digital destination.

Customers are responsible for ensuring that a product is suitable for their intended use and that any supplied business link or destination information is accurate.

We do not guarantee that a third-party platform, including Google, will maintain the same features, policies or functionality indefinitely.

3. Pricing and Availability

All prices displayed on our website are shown in South African Rand (ZAR), unless otherwise stated.

Prices, promotions and product availability may change without prior notice. A change in price will not alter an order that we have already accepted, except where a correction is legally permitted or required.

We make reasonable efforts to maintain accurate product and stock information. If a product becomes unavailable after an order has been placed, we will contact the customer and arrange an appropriate solution, including a refund where required.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order, we will contact the customer before taking any further action where reasonably possible.

4. Orders and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, stock unavailability or a material listing error. If payment has already been taken for an order that we cannot fulfil, we will arrange the appropriate refund.

Customers are responsible for providing accurate contact information, delivery details and any other information required to fulfil their orders.

5. Payments

Payments must be completed using the payment methods available at checkout.

Payment processing may be provided by third-party payment providers. Your use of those payment services may also be subject to their applicable terms and privacy policies.

We do not intentionally collect or store full payment-card details unless expressly stated. Payment information may be processed by Shopify and the relevant payment provider in accordance with their systems and policies.

Orders may be held or cancelled where payment has not been successfully authorised or completed.

6. Order Processing and Delivery

We aim to process orders within the processing timeframe stated on the relevant product page, at checkout or in our shipping policy.

Delivery estimates are provided as guidance and may be affected by courier operations, public holidays, weather, service disruptions and other circumstances.

Customers must ensure that their delivery address and contact details are correct before submitting an order. Please contact us promptly if you notice an error.

If an order is delayed, lost or delivered incorrectly, contact us at info@tapzi.co.za so that we can investigate and assist.

We will not exclude responsibility for delivery failures or losses where applicable law makes us responsible.

Further information about delivery estimates and charges may be provided in our Shipping Policy.

7. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our separate Returns and Refunds Policy, available through our website.

Customers should review that policy before placing an order.

Any return conditions, exclusions or store-credit arrangements apply only to the extent permitted by applicable law. Nothing in these Terms of Service removes a customer's statutory rights relating to eligible online cancellations, defective goods, incorrect orders or other protected circumstances.

Where a refund, replacement or other remedy is legally required, it will be handled in accordance with applicable law.

8. Intellectual Property

Unless otherwise indicated, the content on the Tapzi website, including our original branding, logos, text, graphics, product photography and website design, is owned by or licensed to Tapzi.

You may not reproduce, republish, distribute, modify or commercially exploit our protected content without prior written permission, except where permitted by law.

Third-party trademarks, logos and platform names remain the property of their respective owners. Their appearance on our website does not imply endorsement or affiliation unless expressly stated.

9. Acceptable Use

You may not use our website to:

Engage in unlawful, fraudulent or deceptive activity.
Attempt to gain unauthorised access to our website, systems or customer information.
Introduce malicious software or interfere with website security.
Copy or misuse website content in a way that infringes intellectual-property rights.
Submit false information or engage in activity that disrupts our business or other customers' use of the website.

We may restrict access to the website where reasonably necessary to protect our systems, customers or business, subject to applicable law.

10. Third-Party Services and Platforms

Our website or products may link to or interact with third-party services, including Shopify, payment providers and online review platforms.

Third-party services operate independently and may change their features, availability, terms or policies.

Tapzi is not responsible for the independent operation of third-party platforms. However, this does not exclude any responsibility Tapzi has for its own products, representations or obligations under applicable law.

Customers are responsible for complying with the terms and policies of third-party services they choose to use.

11. Product Functionality

Certain Tapzi products may use NFC technology, QR codes or links to direct users to a designated online destination.

Successful use may depend on device compatibility, internet access, device settings and the availability of the destination platform.

Customers should verify the destination link and test the product after receiving it.

We will address products that are defective or do not conform to their description in accordance with applicable consumer-protection requirements.

We do not guarantee a particular number of reviews, increased sales, higher search rankings or other business outcomes from using our products.

Customers must use review-related products in accordance with the policies of the relevant review platform. Products must not be used to mislead customers or improperly manipulate reviews.

12. Privacy and Personal Information

We collect and process personal information as reasonably necessary to operate our store, process orders, arrange delivery, respond to enquiries, prevent fraud and meet applicable legal obligations.

Information may be shared with service providers involved in operating the store, processing payments, fulfilling orders and providing customer support, where appropriate.

Personal information will be handled in accordance with our Privacy Policy and applicable data-protection requirements, including South Africa's Protection of Personal Information Act (POPIA), where applicable.

Please review our Privacy Policy for further details about the information we collect, how it is used and the rights available to you.

13. Limitation of Liability

To the extent permitted by law, Tapzi will not be liable for indirect or consequential losses that could not reasonably have been anticipated, arising from the use of our website or products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer-protection obligations relating to defective goods, misleading representations, delivery or other statutory rights.

Customers remain responsible for using products appropriately and following any relevant product instructions.

14. Events Beyond Our Reasonable Control

We will make reasonable efforts to fulfil our obligations. Performance may be affected by circumstances beyond our reasonable control, such as severe weather, public emergencies, courier disruptions, infrastructure failures or third-party service outages.

Where such circumstances affect an order, we will take reasonable steps to communicate material delays and assist with an appropriate resolution.

This section does not remove any rights a customer may have under applicable law.

15. Complaints and Disputes

If you have a question, complaint or concern about an order or our services, please contact us first so that we have an opportunity to resolve the matter.

These Terms of Service are governed by the laws of the Republic of South Africa, subject to any mandatory consumer protections that apply.

Nothing in this section prevents a customer from exercising any applicable statutory rights or approaching a competent consumer-protection body or court.

16. Changes to These Terms

We may update these Terms of Service to reflect changes to our products, business operations, website features or legal requirements.

The latest version will be published on this page with its effective date. Continued use of the website after an update constitutes acceptance only to the extent legally valid.